We strongly encourage you to check up on any company you do business with on the internet especially if it involves a relatively large payment for something that will be delivered at a future date in a foreign country — i.e. Travel in Costa Rica.

The main reason we encourage this is for your own protection, but another is that we have a spotless record with all of the agencies below and we’re proud of it.

The most important consumer assurance organization is the Better Business Bureau and you can see records for zero complaints for both Toucan Maps Inc. Costa Rica Guide (BBB A+ rating registered in Colorado U.S.) & Pacific Trade Winds S.A. online.

Your travel will take place in Costa Rica and payment will be made to Pacific Trade Winds S.A. (registered with the Costa Rica Ministerio de Hacienda as a Costa Rica Travel Agency by Document 1401014016184, incorporation number 3-101-488098) based in Nuevo Arenal de Tilaran, Guanacaste, Costa Rica and holding the following certifications and memberships in good standing:

The Costa Rican Tourism Board has an online directory where you can verify membership by clicking the link below.
Costa Rica Tourism Board (Instituto Costarricense de Turismo, ICT)

These Agencies do not maintain online consumer accessible directories but we’ll be happy to provide our membership information on request.

Costa Rica National Chamber of Tourism (Camara Nacional de Turismo, CANATUR)
American Society of Travel Agents (ASTA) membership #900185097
International Ecotourism Society Members
Titi Conservation Alliance for Sustainable Development Members

There are many websites that claim to present unbiased consumer information where searches for Costa Rica Guide and Pacific Trade Winds will also return uniformly positive reviews. We welcome the great reviews on sites like TripAdvisor but encourage you to use official consumer assurance agencies like the Better Business Bureau and Costa Rican Tourism Board to check up on anyone you’re considering doing business with.